ALL COURSES ARE FULLY INTERACTIVE AND ACHIEVE OUTCOMES BY USING GROUP WORK, CASE STUDIES, DISCUSSION AND REAL PLAY EXERCISES.
ALL COURSES CAN BE TAILORED TO SUIT ORGANISATIONS NEEDS.
Absence ManagementYou will be able to identify the reasons for absence and costs involved. The course covers key actions Team Leaders can take to manage attendance and well-being in the workplace and conduct a return to work interview and health review.
Appraisal TrainingManagers will learn a three stage approach for conducting appraisals and practice the skills to encourage staff involvement. You will learn how to handle challenging appraisal situations constructively, identify how to set meaningful objectives and construct personal development plans.
Assertiveness SkillsLearn the differences between different behaviours and identify and practice strategies and techniques to remain in control in difficult situations.
Building ConfidenceIdentify confident behaviour and your sources of confidence. Practice techniques to develop a positive mental attitude. Recognise different behaviour positions and use techniques to build rapport and develop communication.
Communication SkillsIdentify causes of breakdowns in communication at work and practice the key communications skills. Learn your preferred communication style and practice differing styles to achieve effective understanding.